Outage in RingCentral

A portion of Contact Center customers may be experiencing delays in Omnichannel Session Handling contact routing.

Resolved Minor
May 06, 2024 - Started 13 days ago - Lasted 12 minutes

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Outage Details

A portion of Contact Center customers may be experiencing delays in Omnichannel Session Handling contact routing. RingCentral Contact Center teams have performed corrective actions  and are monitoring for stability. The next update will be provided in 4 hours or when an update becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 13 days ago - at 05/06/2024 05:47PM

A portion of Contact Center customers may be experiencing delays in Omnichannel Session Handling contact routing. RingCentral Contact Center teams have performed corrective actions  and are monitoring for stability. The next update will be provided in 4 hours or when an update becomes available. If you are experiencing this issue, please reach out to customer care.

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