Outage in SecureAuth Service

Potential Issues with Telephony service in Australia

Resolved Minor
September 19, 2023 - Started 8 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently working with our Telephony Vendor for some reported issues of the Telephone Service (Voice OTP) that is affecting some users in Australia.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/19/2023 07:51AM

This issue has been resolved and verified by users in Australia

IDENTIFIED 8 months ago - at 09/19/2023 04:53AM

The vendor is reporting the issue is resolved - for those customers impacted, please test the Voice OTP.

INVESTIGATING 8 months ago - at 09/19/2023 03:21AM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/19/2023 03:21AM

We are currently working with our Telephony Vendor for some reported issues of the Telephone Service (Voice OTP) that is affecting some users in Australia.

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