Outage in Servers Australia

Edge Switch Interruption - Equinix SY4

Resolved Minor
February 14, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Network engineers were alerted to an edge switch in the Equinix SY4 data centre that had lost its upstream connectivity. This switch provides connectivity to dedicated server services in a single rack. Upon investigation, we identified that a downstream service caused a MAC loop, which resulted in the switch entering a protective state. This would have resulted in services connecting to the switch experiencing a service interruption of up to 10 minutes. Connectivity has since been restored and services should be working as expected. Please contact our support team if you are seeing issues with your dedicated server services and think it may be related to this incident.
Components affected
Servers Australia Sydney Servers Australia Dedicated Servers Servers Australia Equinix SY4
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/15/2024 06:07AM

This incident has been resolved.

MONITORING 3 months ago - at 02/14/2024 11:44PM

Network engineers were alerted to an edge switch in the Equinix SY4 data centre that had lost its upstream connectivity. This switch provides connectivity to dedicated server services in a single rack.

Upon investigation, we identified that a downstream service caused a MAC loop, which resulted in the switch entering a protective state. This would have resulted in services connecting to the switch experiencing a service interruption of up to 10 minutes.

Connectivity has since been restored and services should be working as expected.

Please contact our support team if you are seeing issues with your dedicated server services and think it may be related to this incident.

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