Outage in Servers Australia

L2 VPN Services Flapping on Colocation Edge Switch - Equinix SY4

Resolved Minor
March 30, 2024 - Started 9 months ago - Lasted 11 days
Official incident page

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Outage Details

Network engineers have been alerted to an edge switch in the Equinix SY4 facility servicing half rack and full rack colocation services that is reporting L2 VPN services flapping randomly. We have raised a case with our switching vendor to investigate this further. Services that have VLAN/L2 VPN services associated with them may experience brief moments of connectivity resetting during these episodes. Further updates will be provided ASAP.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/11/2024 01:16AM

After investigation with our switching vendor, they have recommended a firmware update, which we will be scheduling in the near future.

INVESTIGATING 9 months ago - at 03/30/2024 05:38PM

Network engineers have been alerted to an edge switch in the Equinix SY4 facility servicing half rack and full rack colocation services that is reporting L2 VPN services flapping randomly.

We have raised a case with our switching vendor to investigate this further.

Services that have VLAN/L2 VPN services associated with them may experience brief moments of connectivity resetting during these episodes.

Further updates will be provided ASAP.

Latest Servers Australia outages

Support Tickets Unavailable - about 1 month ago

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