Outage in Servers Australia

MySAU.com.au - Connectivity issues

Resolved Minor

September 09, 2025 - Started 7 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware that our customer portal MySAU.com.au is currently unavailable. Our team is actively reviewing the issue and working to restore service as quickly as possible. We’ll provide further updates as more information becomes available. Thank you for your patience.

Components affected

Servers Australia MySAU Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/09/2025 08:16AM

Monitoring indicates that the MySAU Portal is now stable. Our developers have confirmed this issue is now resolved.

MONITORING 7 months ago - at 09/09/2025 02:00AM

Our customer portal MySAU.com.au is now responding and reachable.

We are continuing to monitor the service closely to ensure stability and will provide further updates if required.

INVESTIGATING 7 months ago - at 09/09/2025 01:53AM

We are aware that our customer portal MySAU.com.au is currently unavailable. Our team is actively reviewing the issue and working to restore service as quickly as possible.

We’ll provide further updates as more information becomes available.

Thank you for your patience.

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