Outage in Servers Australia

Network connectivity loss

Resolved Major

June 27, 2025 - Started 9 months ago - Lasted about 7 hours
Official incident page

Incident Report

There are connectivity issues for certain customers on Cloud environments. Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.

Components affected

Servers Australia Private Cloud Servers Australia Cloud Servers

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 06/27/2025 02:53PM

Services have been stable with no other incidents.

MONITORING 9 months ago - at 06/27/2025 08:23AM

Network Engineers identified a port channel in protection mode due to storm control in the network core. This happens to protect the network from unforeseen events.

The device that caused the event has been isolated from the network, and the network has returned to normal operations.

We will continue to monitor these services to ensure stability and connectivity are maintained.

INVESTIGATING 9 months ago - at 06/27/2025 08:13AM

There are connectivity issues for certain customers on Cloud environments.

Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.

INVESTIGATING 9 months ago - at 06/27/2025 08:12AM

There are connectivity issues for certain customers on Cloud environments.

Our System Engineering team and Networking team are currently investigating the cause in an attempt to rectify and restore connectivity.

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