Outage in ShipStation

Purolator rate issues

Resolved Minor
December 19, 2023 - Started 5 months ago - Lasted 2 days
Official incident page

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Outage Details

Hi there! Our team is currently investigating the errors users are seeing when trying to create labels with Purolator services. We will update you as soon as we have any information. Thank you for your patience in advance.
Components affected
ShipStation Purolator
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/21/2023 05:40PM

Again, we appreciate your patience while we worked to resolve this issue. We have confirmed that the issue has been resolved!

If you happen to run across any more questions and/or concerns please do not hesitate to reach back out and we will be more than happy to help!

IDENTIFIED 5 months ago - at 12/21/2023 02:09PM

We sincerely appreciate your patience and understanding as we work diligently to resolve the current issue. We understand the impact this may have on your operations and want to assure you that finding a solution is our top priority. We will be following up soon to update you!

Please contact our support team with any questions in the meantime.

INVESTIGATING 5 months ago - at 12/20/2023 02:58PM

Thanks for your continued patience! We are still looking into this issue and will update this page as soon as we have more information.

INVESTIGATING 5 months ago - at 12/19/2023 09:54PM

Thanks for your patience we are still looking into this issue. We will update you as soon as we have any information!

INVESTIGATING 5 months ago - at 12/19/2023 08:23PM

Hi there! Our team is currently investigating the errors users are seeing when trying to create labels with Purolator services. We will update you as soon as we have any information. Thank you for your patience in advance.

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