Outage in Sinch

Performance degradation- BR

Resolved Minor
August 09, 2023 - Started 9 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing a performance degradation on our BR1 site. It is advised that clients connect to our redundant BR2 site for the duration of this issue. Impacted endpoints: br1.smpp.api.sinch.com br1.httpsms.api.sinch.com br1.httplookup.api.sinch.com Corresponding redundant endpoints are available: br2.smpp.api.sinch.com br2.httpsms.api.sinch.com br2.httplookup.api.sinch.com Please contact support if you have any questions.
Components affected
Sinch HTTP Sinch SMPP
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/09/2023 02:58PM

This incident has been resolved.

Incident start time: 2023-08-09 11:04 UTC
Incident restoration time: 2023-08-09 12:50 UTC
Incident end time: 2023-08-09 12:50 UTC

MONITORING 9 months ago - at 08/09/2023 01:34PM

We are continuing to monitor for any further issues.

MONITORING 9 months ago - at 08/09/2023 01:15PM

The situation is stable and no impact has been observed since the restoration time mentioned below.

Incident start time: 2023-08-09 11:04 UTC
Incident restoration time: 2023-08-09 12:50 UTC

INVESTIGATING 9 months ago - at 08/09/2023 11:32AM

We are currently experiencing a performance degradation on our BR1 site.
It is advised that clients connect to our redundant BR2 site for the duration of this issue.

Impacted endpoints:
br1.smpp.api.sinch.com
br1.httpsms.api.sinch.com
br1.httplookup.api.sinch.com

Corresponding redundant endpoints are available:

br2.smpp.api.sinch.com
br2.httpsms.api.sinch.com
br2.httplookup.api.sinch.com

Please contact support if you have any questions.

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