Sinch Status

Resolved Delivery Issue Indonesia - Telkomsel

Dear Clients, We are writing to inform you that we are currently observing delivery issues towards the Telkomsel network in Indonesia. We are working with the operator to resolve this issue. Incident Start Time: 2021-02-27 08:01 UTC Impact: Clients may observe delayed or failed MTs/DRs towards Telkomsel - Indonesia. We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to [email protected]

Resolved MT delivery issue Telcel Mexico

Dear client, We are writing to inform you that we are observing MT delays towards Telcel MX. Incident Start Time: 2021-02-26 16:06 UTC Impact: Clients may experience delayed MTs towards Telcel MX. We appreciate your patience and apologize for any inconvenience experienced while our engineers are working to resolve this issue. Please contact [email protected] should you require further information or assistance.

Resolved Network Disturbance US

Dear Client, We are reaching out to inform you that we observing network disturbance at our US1 site which we are currently investigating. Start Time: 2021-02-23 23:00 UTC Impact MT/MO: Clients may experience MT, MO and DLR delays towards US. Our engineers are working to resolve this issue as soon as possible. Please contact [email protected] should you require further information or assistance. Sincerely, Sinch

Resolved Sinch Operator Notification: Telia Sweden

We are writing to inform you that we are observing a service degradation towards Telia Sweden. We are working with the operator to solve this issue. Incident Start Time: 2021-02-16 12:53 UTC Impact: Clients may observe delayed MTs/DRs towards Telia Sweden We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to [email protected]

Resolved Sinch Operator Notification - Service interuption - US Regional Operators

Dear Customers, We are writing to inform you that we are observing an issue with the connection to our US Short Code partner for a subset of US regional operators. Start Time: 2021-02-15 14:50 UTC Impact MT: Clients may experience delayed/rejected/failed Short Code MT traffic towards the US regional operators below Impact MO: Clients may experience delayed/rejected/failed Short Code MO traffic from the US regional operators below ACS Wireless Inc Arctic Slope Telephone Bluegrass Cellular BreakAway Wireless Carolina West Cellcom Cellone Nation Cellular 29 Plus Cellular One Illinois Chat Mobility Copper Valley Cellular Cordova Wireless Cross Cross Wireless West Central Cellular CTC Telecom Custer Telephone Coop Duet Wireless Alaska Communications General Communication Illinois Valley Cellular Inland Cellular James Valley Cellular Keystone Wireless Mid Rivers Wireless MTPCS NewCore Wireless Nex-Tech Wireless SRT Wireless Hawkeye Nucla-Naturita Pine Belt Cellular PTCI - Interop Silver Star Snake River PCS Southern Communications Strata Networks Standing Rock Thumb Cellular Limited UBET Wireless Union Cellular Viaero Wireless Our engineers are working with the supplier to resolve the issue. We appreciate your patience while this is being investigated and offer our apologies for any inconvenience caused If you have any questions or concerns please do not hesitate to reach out to [email protected]

Resolved Service Notification - Dashboard

Dear Client, We are writing to inform you that we are experiencing a service degradation on our CCP (Cloud customer portal, Dashboard.sinch.com). Start Time: 2021-02-15 13:38 UTC Our engineers are working to restore service as soon as possible. We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to [email protected]

Resolved Delivery Issues - Claro Brazil

Dear Client, We are writing to inform you that we are currently observing degradation towards Claro network in Brazil. The matter is currently being investigated with the operator. Start Time: 2021-02-14 03:40 UTC Impact: Clients may experience failed or delayed traffic to and from Claro network in Brazil We appreciate your patience while this is being investigated. If you have any questions or concerns please do not hesitate to reach out to [email protected]

Resolved Service Notification - Dashboard

Dear Client, We are writing to inform you that we are currently experiencing an issue processing payments on our Customer Portal, dashboard.sinch.com. Our engineers are working to restore service as soon as possible. We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to [email protected]

Resolved Delivery issues - Antel Uruguay

Dear Client, We are observing delays on a portion of messages attempted towards Antel network in Uruguay Incident Start Time: 2021-02-12 01:07 UTC. Impact MT: Client may observe delayed or expired messages towards Antel Uruguay. We are working with the operator to resolve this issue as soon as possible. If you have any questions, please contact us at [email protected]

Resolved Delivery issues - Asia Cell Iraq

Dear Client, We are observing delays on a portion of messages attempted towards Asia Cell Iraq. Incident Start Time: 2021-02-11 22:04 UTC. Impact MT: Client may observe delayed or expired messages towards Asia Cell Iraq. We are working with the operator to resolve this issue as soon as possible. If you have any questions, please contact us at [email protected]