Sinch Status

Resolved Delivery issue Brazil - Claro

Dear client, We are writing to inform you that we are observing delivery issues towards the Claro network in Brazil. Incident Start Time: 2021-05-12 13:20 UTC Incident End Time: TBD Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil If you have any further questions or concerns please do note hesitate to reach out to [email protected]

Resolved Sinch Incident - Degradation to V-SMS services

Dear Client, We are writing to inform you that we are currently experiencing Degradation for our V-SMS platform. We are currently investigating the matter, and will provide updates as soon as they become available. We apologize for any inconvenience caused. Please reach out to [email protected] should you require any further assistance

Resolved Delivery issue Telcel Mexico

Dear client, We are writing to inform you that we are observing delivery issues towards Telcel MX. Incident Start Time: 2021-05-11 07:18 UTC Impact: Clients may experience delivery issues towards Telcel MX. We appreciate your patience and we apologize for any inconvenience experienced. Please contact [email protected] should you require further information or assistance.

Resolved Delivery issue Telcel Mexico

Dear client, We are writing to inform you that we are observing delivery issues towards Telcel MX. Incident Start Time: 2021-05-10 23:47 UTC Impact: Clients may experience delivery issues towards Telcel MX. We appreciate your patience and we apologize for any inconvenience experienced. Please contact [email protected] should you require further information or assistance.

Resolved Sinch Operator Notification - Sprint US

Dear Client, We are writing to inform you that we are currently observing delivery issues towards Sprint - US. Incident Start Time: 2021-05-09 13:15 UTC Incident End Time: TBA Impact: Clients may observe delayed or failed traffic towards and from Sprint - US. We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue. 

Please contact [email protected] should you require further information or assistance

Resolved Delivery Issue Iraq - Asiacell

Dear Client, We are writing to inform you that we are currently observing delivery issues towards Asiacell - Iraq. We are working with the operator to resolve the issue. Incident Start Time: 2021-05-08 01:53 UTC Incident End Time: TBA Impact: Clients may observe delayed or failed MTs towards Asiacell - Iraq. We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to [email protected]

Resolved Degraded performance - Rogers Wireless and Fido CA

Dear Client, We are writing to inform you that we are currently observing Intermittent MT delivery delays towards Rogers Wireless - Canada. Start Time: 2021-05-07 12:02 UTC Impact: Clients may observe delayed MT messages towards Rogers Wireless - Canada. Thank you for your patience while we are working with the operator to get this resolved. Please contact [email protected] should you require further information or assistance. Sincerely, Sinch

Resolved Flashcall Degradation - Indonesia

We are writing to inform you that we are currently observing performance degradation for our Flashcall service towards Indonesia. Incident start time: 2021-05-06 03:15 UTC Incident restoration time: TBA Incident stop time: TBA We appreciate your patience and apologize for any inconvenience experienced while this is being worked on. Please contact [email protected] should you require further information or assistance.