Outage in Sinch

Service Outage - Sinch Engage Classic

Resolved Major

April 01, 2026 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Sinch Engage Classic experienced a complete service outage lasting 52 minutes, making the system entirely inaccessible to users. The incident occurred from 09:36 to 11:06 UTC on April 1st, 2026. The issue was resolved after teams implemented a fix and monitored the system to ensure stable restoration of functionality.

We are currently experiencing a complete outage of the Sinch Engage Classic system. The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 04/01/2026 11:46AM

This incident has been resolved.

Incident Start Time: 2026-04-01 09:36 UTC
Incident End Time: 2026-04-01 11:06 UTC

MONITORING about 1 hour ago - at 04/01/2026 11:14AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 hours ago - at 04/01/2026 10:55AM

We are currently experiencing a complete outage of the Sinch Engage Classic system.

The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible.

We will provide further updates as more information becomes available.

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