Outage in Sinch
Delivery Issue Brazil - Claro
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Claro network in Brazil from April 1st 13:30 UTC to April 2nd 01:55 UTC, lasting 11.7 hours. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing and late delivery receipts for SMS services in the LATAM region. The issue was resolved after investigation and monitoring.
We are currently observing delivery issues in Delivery Issue Brazil - Claro
Incident Start Time: 2026-04-01 13:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/02/2026 02:16AM
This incident has been resolved.
Incident Start Time: 2026-04-01 13:30 UTC
Incident End Time: 2026-04-02 01:55 UTC
INVESTIGATING
27 days ago - at 04/01/2026 07:11PM
We are continuing to investigate this issue.
INVESTIGATING
27 days ago - at 04/01/2026 04:09PM
We are continuing to investigate this issue.
INVESTIGATING
27 days ago - at 04/01/2026 02:35PM
We are currently observing delivery issues in Delivery Issue Brazil - Claro
Incident Start Time: 2026-04-01 13:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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