Outage in Sinch
Delivery Issue United States and Canada - Toll Free
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced delivery issues with toll-free SMS services in the United States and Canada, causing delayed mobile-terminated and mobile-originated messages along with missing or late delivery receipts. The incident lasted approximately 1.9 hours from March 28, 2026 at 23:59 UTC until resolution on March 29, 2026 at 01:52 UTC after a fix was implemented and monitored.
We are currently observing delivery issues for Toll Free Numbers towards US & CA.
Incident Start Time: 2026-03-28 23:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/29/2026 02:19AM
This incident has been resolved.
Incident Start Time: 2026-03-28 23:59 UTC
Incident End Time: 2026-03-29 01:52 UTC
MONITORING
2 days ago - at 03/29/2026 01:46AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 03/29/2026 12:27AM
We are currently observing delivery issues for Toll Free Numbers towards US & CA.
Incident Start Time: 2026-03-28 23:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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