Outage in Sinch
Service Disruption Notice – US Test Short Code 10907
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced a service disruption affecting US Test Short Code 10907, causing failed mobile-terminated (MT) and mobile-originated (MO) SMS messages. The incident lasted approximately 14.5 days from March 23 to April 8, 2026. The issue was resolved with new requirements that future use of the test shortcode requires compliance approval and completion of updated agreements.
Dear Client,
We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible.
Incident Start Time: 2026-03-23 23:29 UTC
Impact: Failed MT and MO messages associated with Short Code 10907
We will provide updates as additional information becomes available.
If you have any questions, please contact our support team at support@sinch.com
Sincerely,
Sinch Support Team
Components affected
Sinch SMS - US - ShortCodeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/08/2026 04:37AM
This incident has been resolved.
Any future use of the test shortcode requires Compliance approval and completion of the updated agreement and terms.
INVESTIGATING
22 days ago - at 04/06/2026 10:02AM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 04/05/2026 09:20AM
We are continuing to investigate this issue.
INVESTIGATING
25 days ago - at 04/03/2026 02:33PM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 04/02/2026 07:13AM
We are continuing to investigate this issue.
INVESTIGATING
27 days ago - at 04/01/2026 06:46AM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 03/31/2026 05:38AM
We are continuing to investigate this issue.
INVESTIGATING
30 days ago - at 03/29/2026 08:19PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/28/2026 07:02PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/27/2026 06:27PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/26/2026 05:35PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/25/2026 02:10PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/25/2026 05:11AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/25/2026 12:33AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/24/2026 09:58PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/24/2026 05:01PM
Dear Client,
We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible.
Incident Start Time: 2026-03-23 23:29 UTC
Impact: Failed MT and MO messages associated with Short Code 10907
We will provide updates as additional information becomes available.
If you have any questions, please contact our support team at support@sinch.com
Sincerely,
Sinch Support Team
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