Outage in Sinch
Delivery Issue Chile - Claro
Resolved MinorIncident Report
Summary AI Generated
Sinch experienced SMS delivery issues with the Claro network in Chile from 06:57 to 09:16 UTC on March 31, 2026. The incident caused delayed mobile-terminated and mobile-originated messages, along with missing or late delivery receipts for SMS services in the LATAM region. Traffic was restored and the issue was resolved after approximately 2.5 hours of service disruption.
We are currently observing delivery issues in Chile - Claro
Incident Start Time: 2026-03-31 06:57 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Components affected
Sinch SMS - LATAMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 03/31/2026 10:19AM
This incident has been resolved
Incident Start Time: 2026-03-31 06:57 UTC
Incident End TIme: 2026-03-31 09:16 UTC
MONITORING
28 days ago - at 03/31/2026 09:49AM
Traffic has been restored towards this destination. We are currently seeing no issues but will keep close monitoring on the issue.
INVESTIGATING
28 days ago - at 03/31/2026 09:21AM
We are currently observing delivery issues in Chile - Claro
Incident Start Time: 2026-03-31 06:57 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
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