Outage in SlimPay

[Production] - Dashboard unavailability

Resolved Major
December 08, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

[EN] Dear customers, We are experiencing a problem with the Dashboard interface on the production environment, which is currently unavailable. We are actively working to restore the service as soon as possible. We will keep you informed of the situation and apologise for the inconvenience. Sincerely, The SlimPay team. [FR] Chers clients, Nous rencontrons un problème avec l'interface Dashboard sur l'environnement de production, qui est actuellement indisponible. Nous travaillons activement pour rétablir le service dès que possible. Nous vous tiendrons informés de l'évolution de la situation et vous prions de nous excuser pour le désagrément. Sincèrement, L'équipe SlimPay.
Components affected
SlimPay Backoffice / Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/08/2022 11:02AM

[EN]
Dear customers,
We would like to inform you that access to the Dashboard on the production environment is available again.
We apologise for the inconvenience.
Sincerely,
The SlimPay team.

[FR]
Chers clients,
Nous souhaitons vous informer que l'accès au Dashboard sur l'environnement de production est à nouveau disponible.
Nous vous prions de nous excuser pour ce désagrément.
Sincèrement,
L'équipe SlimPay.

IDENTIFIED over 1 year ago - at 12/08/2022 10:24AM

[EN]
Dear customers,
We are experiencing a problem with the Dashboard interface on the production environment, which is currently unavailable.
We are actively working to restore the service as soon as possible.
We will keep you informed of the situation and apologise for the inconvenience.
Sincerely,
The SlimPay team.

[FR]
Chers clients,
Nous rencontrons un problème avec l'interface Dashboard sur l'environnement de production, qui est actuellement indisponible.
Nous travaillons activement pour rétablir le service dès que possible.
Nous vous tiendrons informés de l'évolution de la situation et vous prions de nous excuser pour le désagrément.
Sincèrement,
L'équipe SlimPay.

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