Outage in Talkdesk

Service Degradation

Resolved Minor
March 08, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Need to monitor Talkdesk outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Talkdesk, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating delays in reporting in specific Live widgets that use Voice Contact data. Routing and Calls are working as expected with NO impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/08/2023 11:54PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/08/2023 11:30PM

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems and improvements in the majority of user instances, but it will take some time for the delay to fully normalize. We will provide an update in 30 minutes or sooner.

MONITORING about 1 year ago - at 03/08/2023 10:41PM

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems and improvements in some user instances, but it will take some time for the delay to fully normalize. We will provide an update in 30 minutes or sooner.

MONITORING about 1 year ago - at 03/08/2023 10:11PM

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems, but it will take some time for the delay to normalize. We will provide an update in 30 minutes or sooner.

MONITORING about 1 year ago - at 03/08/2023 09:41PM

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems, but it will take some time for the delay to normalize. We will provide an update in 30 minutes or sooner.

MONITORING about 1 year ago - at 03/08/2023 09:26PM

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems, but it will take some time for the delay to normalize. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 1 year ago - at 03/08/2023 09:12PM

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data, all other Live widgets work as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 1 year ago - at 03/08/2023 08:57PM

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data, all other Live widgets work as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 1 year ago - at 03/08/2023 08:41PM

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data. This is only impacting "Contacts" widgets (excluding digital contacts), other widgets in Live will be functioning as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 1 year ago - at 03/08/2023 08:25PM

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 1 year ago - at 03/08/2023 08:07PM

We are currently investigating delays in reporting in specific Live widgets that use Voice Contact data. Routing and Calls are working as expected with NO impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.

Easily monitor Talkdesk and all your third-party status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3168 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime