Is Tremendous Down?

Tremendous status is operational

Are you having problems?

Users are not reporting problems in Tremendous

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Tremendous problems reported by users

This chart provides user-reported problems for Tremendous in the last 12 hours. It's a collection of user reports from different sources.

Latest Tremendous Outages

We continuously monitor the official Tremendous status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Tremendous outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
46 Days since last incident

Minor Resolved · about 2 months ago · lasted about 1 hour

Tremendous Dashboard not loading

We're investigating an issue where the Tremendous dashboard isn't loading, and a white page renders instead. We've identified the cause (a change in how our JS is bundled), and are working on a fix. API orders and reward redemptions are not affected.

Minor Resolved · started 3 months ago

Reward redemptions experiencing issues

We've identified an issue where recipients are unable to successfully complete the reward redemption flow. We've identified the issue (a routine code change that caused a validation during the redemption flow to fail, thereby blocking reward redemptions). A fix is going out, and the issue should be resolved shortly.

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Minor Resolved · started 3 months ago

Site availability issues

An error during a software update of our application servers lead to unexpected downtime from 8:16am EST to 8:41am EST. Our engineering team was able to resolve this issue and subsequently re-apply the update successfully.

Minor Resolved · started 5 months ago

Reward redemptions down

Reward redemptions were down for approximately 30 minutes this afternoon. The cause was a hosting configuration change that engineers had deployed just prior. Engineers promptly rolled back the offending configuration change, and things went back to normal. Apologies, and thank you for bearing with us.

Minor Resolved · started 5 months ago

Downtime with upstream DNS provider

Our hosting provider, Heroku, is experiencing DNS issues. These appear to be affecting Tremendous. https://status.heroku.com/

Minor Resolved · started 5 months ago

API Key Rotation

We're currently in the process of rotating customer API keys. If you are receiving 401 Unauthorized responses from the API, you can fix this by obtaining a new API key from the Tremendous Dashboard.

Minor Resolved · started 7 months ago

Cloudflare outage

We use Cloudflare, and unfortunately they had an outage. This affected some of our traffic. Details here: https://blog.cloudflare.com/cloudflare-outage-on-june-21-2022/

Tremendous Components Status

Check the current status of the components

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Frequently Asked Questions

Is Tremendous down right now? What is Tremendous current status?
Tremendous seems to be up and running. We've updated the status 8 minutes ago.
Was Tremendous down today?
Tremendous is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Tremendous, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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