Connectivity Lost on 3.55% of Super SIM Devices

Connectivity on Super SIM Devices has been restored. We will close the post on Twilio’s Status Page. If you have been impacted by this incident and wish to continue to receive updates, please open a ticket with customer support.

Beginning at 20:28 UTC, we observed 3.5% of total data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Our monitoring systems have detected a potential issue with Super SIM data sessions drops. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.