Outage in Twilio

Callback Delays

Resolved Minor
November 27, 2023 - Started 6 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing delays in sending callbacks. All requests are being processed, but they are being received with delay. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMPP
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/27/2023 10:14PM

Callback Reports delay has been resolved and is operating normally at this time.

MONITORING 6 months ago - at 11/27/2023 08:24PM

Callbacks reports are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 6 months ago - at 11/27/2023 07:45PM

Callbacks reports are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 11/27/2023 05:48PM

We continue experiencing delays with callbacks reports. DLRs are processed and delivered, but they are taking time to deliver to customers. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 11/27/2023 05:26PM

We are experiencing delays in sending callbacks. All requests are being processed, but they are being received with delay. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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