Outage in Twilio

Call Failures to a Subset of Canadian Twilio's Numbers

Resolved Minor
February 28, 2024 - Started 3 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We've become aware of a potential issue with calls not routing properly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/29/2024 03:18AM

The issue affecting inbound calls to Twilio from Canadian phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 3 months ago - at 02/29/2024 01:33AM

We keep seeing recovery for inbound calls to Twilio from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 02/28/2024 11:33PM

We keep seeing recovery for inbound calls to Twilio from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 02/28/2024 09:37PM

We have started seeing recovery for inbound calls to Twilio from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 02/28/2024 07:37PM

We have started seeing recovery for inbound calls to Twilio from Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 02/28/2024 07:22PM

The issue affecting inbound calls to a subset of Twilio's Canada phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

IDENTIFIED 3 months ago - at 02/28/2024 06:27PM

The issue affecting inbound calls to a subset of Twilio's Canada phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING 3 months ago - at 02/28/2024 06:19PM

We've become aware of a potential issue with calls not routing properly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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