Outage in Twilio

SMS Delivery Report Delays to Multiple Networks in the US Over a Subset of Short Codes

Resolved Minor
April 26, 2024 - Started 12 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS delivery report delays from multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/26/2024 10:05PM

We are no longer experiencing delivery report delays when sending to multiple networks in the US over a subset of short codes. This incident has been resolved.

MONITORING 12 days ago - at 04/26/2024 08:03PM

We are observing recovery in delivery report delays when sending to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 07:04PM

We are experiencing SMS delivery report delays from multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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