Outage in Ultimate AI
Sunshine Service Degradation
Resolved Major
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Outage Details
Components affected
Ultimate AI Zendesk Sunshine Conversations Sunshine Conversations Core API Ultimate AI Sunshine Ultimate AI Zendesk Sunshine Conversations Web SDKLatest Updates ( sorted recent to last )
This incident has been resolved by Sunshine.
The Zendesk Sunshine team expressed that they are working diligently to address the issue causing delays in sending and receiving messages in Sunshine Conversations across all pods.
We are still monitoring their status page and will keep you updated once we have more information.
We are still closely monitoring the Zendesk status page: https://status.zendesk.com/.
We will provide another update once we have more information.
Our 3rd party Sunshine provider experiences an outage at the moment. That causes delays in sending and receiving messages via Sunshine Conversations across all pods
More info can be found here https://status.zendesk.com/
We will post details as soon as we have more information and will provide updates every 60 minutes.
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