Subset of sites unavailable on Umbraco Cloud

The affected resources are now reporting back as functional. Our hosting provider is still rolling out the changes to mitigate the current situation.

We will be monitoring our resources until our partners at Microsoft has notified us that the mitigation has been applied across all services.

Our hosting provider has implemented a configuration change to mitigate the issue.
A number of impacted customers should already see recovery and the number of recovered projects will increase progressively until fully operational.

We are continuously monitoring the situation together with our partners at Microsoft.

Our hosting partner has initiated a mitigation workstream which is ongoing and some customers should start seeing recovery.

Umbraco Cloud suffered an issue with our hosting management system, which has caused unavailability of a subset of our cloud websites in the West Europe region with .

Starting at 03:58 UTC on 21 Jul 2022, Umbraco Cloud CMS instances might fail to respond to requests and fail due to failure to connect to underlying SQL databases.

The next update will be within the next 2 hours or as soon as we have more details.