Outage in Umbraco Cloud

Umbraco Cloud Portal Incident - Project/Hostnames/Environment operations failing

Resolved Major
November 03, 2023 - Started 7 months ago - Lasted 2 days
Official incident page

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Outage Details

We have identified an issue negatively impacting major Umbraco Cloud Portal services: - Project Creation: Currently unavailable - Creating environment: Currently unavailable - Change plan: Currently unavailable - Custom Hostnames addition: Currently unavailable Please refrain from initiating new projects or environments, change plans or custom hostname additions during this period. This is due to the Cloudflare API currently experiencing issues - https://www.cloudflarestatus.com/incidents/hm7491k53ppg We will update this incident as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/05/2023 10:42PM

The incident has been resolved. Cloudflare's incident has been marked as resolved and we have not seen any further issues in the Cloud Portal.

MONITORING 6 months ago - at 11/04/2023 01:29PM

Cloudflare has now marked the issue as resolved.
https://www.cloudflarestatus.com/incidents/hm7491k53ppg

We are now seeing restored service to the Umbraco Cloud Portal.
We will continue to monitor stability.

MONITORING 6 months ago - at 11/04/2023 11:17AM

We are continuing to monitor the Coudflare incident, and remain in contact with our suppliers.

The current status of Umbraco Cloud Portal Services:
-Project Creation: Available (Degraded Performance)
-Environment Creation: Available (Degraded Performance)
-Change Plan: Available (Degraded Performance)
-Custom Hostnames Addition: (Degraded Performance)

IDENTIFIED 7 months ago - at 11/04/2023 02:10AM

We are continuing to monitor the Coudflare incident, and remain in contact with our suppliers.

The addition of custom hostnames is continuing to be affected.

The current status of Umbraco Cloud Portal Services:
-Project Creation: Available (Degraded Performance)
-Environment Creation: Available (Degraded Performance)
-Change Plan: Available (Degraded Performance)
-Custom Hostnames Addition: Currently Unavailable

IDENTIFIED 7 months ago - at 11/03/2023 07:13PM

We are continuing to monitor the Cloudflare incident for any updates to the situation.
Currently some services have been restored, however you may still see degraded performance in these areas.

Umbraco Cloud Portal Services:
-Project Creation: Available (Degraded Performance)
-Environment Creation: Available (Degraded Performance)
-Change Plan: Available (Degraded Performance)
-Custom Hostnames Addition: Currently Unavailable

We will continue to update this incident as soon as possible.

IDENTIFIED 7 months ago - at 11/03/2023 04:21PM

We are continuing to monitor the ongoing Cloudflare issue, and are in touch with our suppliers about this issue.

We will continue to update this incident as soon as possible.

IDENTIFIED 7 months ago - at 11/03/2023 02:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 11/03/2023 01:45PM

We have identified an issue negatively impacting major Umbraco Cloud Portal services:

- Project Creation: Currently unavailable
- Creating environment: Currently unavailable
- Change plan: Currently unavailable
- Custom Hostnames addition: Currently unavailable

Please refrain from initiating new projects or environments, change plans or custom hostname additions during this period.

This is due to the Cloudflare API currently experiencing issues - https://www.cloudflarestatus.com/incidents/hm7491k53ppg

We will update this incident as soon as possible.

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