Outage in Visma

Expected delays in scanned invoice delivery from Azets Document Solutions

Resolved Minor
February 29, 2024 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Maventa scan service provider Azets Document Solutions (ADS) has reported an issue that is expected to cause delays in delivery times of scanned invoices. The problem is regarding invoice flow in one of ADS main systems due to handling related to leap-day (29.02). More specifically this concerns invoices moved from ADS mailserver into production after 0:00 on the leap-day. The impact to end customers is that their scanned invoices may be delivered with a delay between 1 and 23 hours compared to regular delivery time. No other delivery issues are expected. This concerns Maventa customers using ADS in all countries. ADS is the main scan service provider for Finnish, Dutch and Danish customers. Invoices from other scan providers are not impacted.
Components affected
Visma CS - Maventa
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/01/2024 11:55AM

ADS has reported that their systems are in full production and they will be working over weekend to catch up the time delay caused by the issue. Our monitoring confirms that invoices are being received from scan service in higher volumes than usual.

MONITORING 3 months ago - at 03/01/2024 07:30AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/29/2024 02:40PM

We are monitoring the situation.

IDENTIFIED 3 months ago - at 02/29/2024 02:22PM

Maventa scan service provider Azets Document Solutions (ADS) has reported an issue that is expected to cause delays in delivery times of scanned invoices.

The problem is regarding invoice flow in one of ADS main systems due to handling related to leap-day (29.02). More specifically this concerns invoices moved from ADS mailserver into production after 0:00 on the leap-day.

The impact to end customers is that their scanned invoices may be delivered with a delay between 1 and 23 hours compared to regular delivery time. No other delivery issues are expected.

This concerns Maventa customers using ADS in all countries. ADS is the main scan service provider for Finnish, Dutch and Danish customers. Invoices from other scan providers are not impacted.

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