Outage in VMware Cloud

VMware Cloud Services Issue

Resolved Minor
February 23, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes. Start Time: February 23, 2024 18:37 UTC End Time: N/A Current Impact: Under assessment.
Components affected
VMware Cloud on AWS VMware Cloud CloudHealth Secure State VMware Cloud VMware Tanzu Mission Control VMware Cloud VMware Marketplace VMware Cloud VMware Tanzu Service Mesh VMware Cloud HCX VMware Cloud Services Console VMware Cloud VMware vCloud Usage Insight VMware Cloud VMware Learning Platform VMware Cloud VMware Tanzu Application Catalog VMware Cloud on Dell EMC VMware Cloud Partner Navigator VMware Cloud VMware Hybrid Cloud Extension (HCX) VMware Cloud VMware Skyline VMware Cloud US West (Oregon) VMware Cloud Asia Pacific (Sydney) VMware Cloud Europe (London) VMware Cloud Canada (Central) VMware Cloud US West (Oregon) VMware Cloud Asia Pacific (Tokyo) VMware Cloud Asia Pacific (Sydney) VMware Cloud Europe (Frankfurt) VMware Cloud Canada (Central) VMware Cloud Asia Pacific (Singapore) VMware Cloud Europe (Frankfurt) VMware Cloud Asia Pacific (Sydney) VMware Cloud US West (Oregon)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/23/2024 11:51PM

VMware Cloud Services Issue
Update: VMware Engineering teams have deployed the fix and services are now working as intended. This incident stands resolved, and this is the final notification.

Start Time: February 23, 2024 18:37 UTC
End Time: February 23, 2024 23:40 UTC

Current Impact: None

IDENTIFIED 2 months ago - at 02/23/2024 11:03PM

VMware Engineering teams are working on finalizing steps needed for resolution of this issue for restoration of all services. Logins continue to function as expected. Further updates will be provided in the next 1 hour, or as information becomes available.

Start Time: February 23, 2024 18:37 UTC
End Time: N/A

Current Impact: Users will be able to login to the VMware cloud services console but some functionalities are degraded.

IDENTIFIED 2 months ago - at 02/23/2024 10:06PM

VMware Engineering teams continue working on recovering the affected services. Logins continue to function as expected. Further updates will be provided in the next 1 hour, or as information becomes available.

Start Time: February 23, 2024 18:37 UTC
End Time: N/A

Current Impact: Users will be able to login to the VMware cloud services console but some functionalities are degraded.

IDENTIFIED 2 months ago - at 02/23/2024 08:53PM

Our Engineering teams have confirmed that services are in the recovery path and Login is now available. More updates will be provided in the next 1 hour or as soon as more information is available.

Start Time: February 23, 2024 18:37 UTC
End Time: N/A

Current Impact: Users will be able to login to the VMware cloud services console but some functionalities are degraded.

IDENTIFIED 2 months ago - at 02/23/2024 07:59PM

Our Engineering teams have identified the issue and working to fix it at the earliest. More updates will be provided in the next 1 hour or as available.

Start Time: February 23, 2024 18:37 UTC
End Time: N/A

Current Impact: Users will not be able to login to the VMware cloud services console.

INVESTIGATING 2 months ago - at 02/23/2024 07:06PM

VMware engineering teams are working to mitigate the issue at the earliest. More updates will be provided in the next 1 hour or as available.

Start Time: February 23, 2024 18:37 UTC
End Time: N/A

Current Impact: Users will not be able to login to the VMware cloud services console.

INVESTIGATING 2 months ago - at 02/23/2024 06:43PM

VMware Cloud Services is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: February 23, 2024 18:37 UTC
End Time: N/A

Current Impact: Under assessment.

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