Number of Incidents
8 outages
Since last incident
8 days
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Minor · 8 days ago · lasted about 3 hours
Issue identified with live feed, in-call screen and some users stuck in a ringing state.
We have identified and are investigating an issue impacting our live feed, in-call screen and some users stuck in a ringing state.
Minor · 10 days ago · lasted about 1 hour
Inbound calls failures in Spain and UK
We are investigating a connectivity issue causing inbound calls failures in Spain.
Major · 15 days ago · lasted about 1 hour
Call Button Grayed Out, Unable to Place Calls
We are investigating an issue where the call button is grayed out, and users cannot place outbound calls from the Aircall app. This issue relates to an outage with one of Aircall's service providers. We will provide another update in 1 hour or as soon as more information becomes available.
Minor · 15 days ago · lasted 5 days
We have identified that historical call data has stopped being updated at some Dashboard components: Overview; Analytics+; Monitoring; and Call History, starting yesterday at 02:00 UTC. The team is currently investigating the issue and working to keep the call history up to date.
Major · 16 days ago · lasted about 7 hours
Call Button Grayed Out, Unable to Place Calls
We are investigating an issue where the call button is grayed out, and users cannot place outbound calls from the Aircall app. This issue relates to an outage with one of Aircall's service providers.
Major · 16 days ago · lasted 38 minutes
Call Button Grayed Out, Unable to Place Calls
We are currently investigating an issue where the call button is grayed out and users are unable to place outbound calls from the Aircall app.
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