Outage in Aircall
Agent experience degraded
Resolved MinorIncident Report
We are currently investigating an issue with the following symptoms:
The agent's availability is not updated
Inbound calls are not ringing on agents, despite agents being available
Components affected
Aircall Inbound callsNeed to monitor Aircall outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/13/2025 04:23PM
This incident has been resolved.
MONITORING
1 day ago - at 11/13/2025 03:58PM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 11/13/2025 02:24PM
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
MONITORING
1 day ago - at 11/13/2025 02:11PM
A fix has been implemented, and we are monitoring the results.
INVESTIGATING
1 day ago - at 11/13/2025 01:59PM
We are currently investigating an issue with the following symptoms:
The agent's availability is not updated
Inbound calls are not ringing on agents, despite agents being available
Latest Aircall outages
Delay updating User status - 15 days ago
Call dropping - 19 days ago
AI Voice Agent Not Connecting to Calls - 25 days ago
Calls and Messages failing to connect - 26 days ago
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