Outage in Aircall
Agent experience degraded
Resolved MinorIncident Report
We are currently investigating an issue with the following symptoms:
The agent's availability is not updated
Inbound calls are not ringing on agents, despite agents being available
Components affected
Aircall Inbound callsNeed to monitor Aircall outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/13/2025 04:23PM
This incident has been resolved.
MONITORING
2 months ago - at 11/13/2025 03:58PM
We are continuing to monitor for any further issues.
MONITORING
2 months ago - at 11/13/2025 02:24PM
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
MONITORING
2 months ago - at 11/13/2025 02:11PM
A fix has been implemented, and we are monitoring the results.
INVESTIGATING
2 months ago - at 11/13/2025 01:59PM
We are currently investigating an issue with the following symptoms:
The agent's availability is not updated
Inbound calls are not ringing on agents, despite agents being available
Latest Aircall outages
Authentication issue, showing something went wrong - 3 days ago
Calls dropping and quality issues - 27 days ago
Public API returning 500 error - about 1 month ago
Aircall Support Portal unavailable - about 1 month ago
Salesforce Integration - Calls not logging in Salesforce - 2 months ago
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