Outage in Aircall
AI Agents not reading Knowledge Base
Resolved MinorIncident Report
Summary AI Generated
Aircall's AI Agents lost connectivity to their configured Knowledge Bases, causing degraded performance for customers relying on that feature. A fix was applied and confirmed fully resolved within approximately 29 minutes.
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/05/2026 05:16PM
This is confirmed fully resolved
MONITORING
3 days ago - at 08/05/2026 04:59PM
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
INVESTIGATING
3 days ago - at 08/05/2026 04:48PM
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
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