Outage in Aircall
Users stuck on call status
Resolved MinorIncident Report
Summary AI Generated
Aircall experienced a minor incident lasting approximately 1.2 hours where users remained stuck in an "On a Call" status instead of automatically returning to "Available" after calls ended. The issue was traced to a transient error spike at 17:26 UTC that disrupted normal status transitions. Affected users were released from the incorrect status and the root cause was fully resolved.
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/26/2026 07:38PM
The root cause of the issue has been found and resolved.
MONITORING
5 days ago - at 08/26/2026 07:15PM
The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
IDENTIFIED
5 days ago - at 08/26/2026 06:40PM
The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
INVESTIGATING
5 days ago - at 08/26/2026 06:30PM
We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
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