Outage in Aircall
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Resolved MinorIncident Report
Summary AI Generated
A subset of French and Spanish phone numbers experienced intermittent failures with inbound calls and SMS over a 41-minute window. The issue was traced to a carrier-level problem affecting both calling and messaging services. The carrier implemented a fix, and full resolution was confirmed shortly after.
We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 10/05/2026 10:12AM
This has fully recovered and we confirm resolution.
MONITORING
about 12 hours ago - at 10/05/2026 10:05AM
We are continuing to monitor for any further issues.
MONITORING
about 12 hours ago - at 10/05/2026 10:02AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 10/05/2026 10:01AM
Our carrier is seeing recovery with calls and messaging services.
IDENTIFIED
about 12 hours ago - at 10/05/2026 09:58AM
We are working with our carrier that identified the issue and taking remedial actions.
INVESTIGATING
about 13 hours ago - at 10/05/2026 09:33AM
We are continuing to investigate this issue.
INVESTIGATING
about 13 hours ago - at 10/05/2026 09:32AM
We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
Latest Aircall outages
Intermittent calls and SMS failures on a subset of French and Spanish numbers - about 10 hours ago
Issues logging in to Aircall Workspace - 5 days ago
Outbound audio degradation for some SG customers - 28 days ago
Increased Platform Errors - about 1 month ago
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