Outage in Aircall
Users with connectivity issues
Resolved MinorIncident Report
Summary AI Generated
Aircall experienced a 1.6-hour connectivity incident affecting users connected to the Singapore Roaming region. Affected users were migrated to the Japan Roaming location as a workaround while the issue was investigated. The Singapore Roaming region was fully restored and the incident resolved.
We are currently investigating a subset of users with connectivity issues.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/17/2026 05:57PM
We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
MONITORING
10 days ago - at 10/17/2026 05:52PM
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
IDENTIFIED
10 days ago - at 10/17/2026 04:48PM
The issue seems to be limited to one of the Roaming regions - Singapore.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
INVESTIGATING
10 days ago - at 10/17/2026 04:23PM
We are currently investigating a subset of users with connectivity issues.
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