Outage in Aircall

Increased Error Rate

Resolved Major

October 13, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Aircall experienced a spike in errors affecting inbound and outbound calls for approximately 46 minutes. Users reported the platform failing to load on both mobile and desktop apps. The issue was identified, mitigated, and fully resolved after improvements were observed across services.

We are currently investigating a spike in errors that may cause different sporadic issues.

Components affected

Aircall Inbound calls Aircall Outbound calls

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 10/13/2026 04:19PM

We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

MONITORING 3 days ago - at 10/13/2026 03:53PM

We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

IDENTIFIED 3 days ago - at 10/13/2026 03:50PM

The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

INVESTIGATING 3 days ago - at 10/13/2026 03:50PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/13/2026 03:38PM

We are currently investigating a spike in errors that may cause different sporadic issues.

Latest Aircall outages

Calling Issues - 4 days ago

Partner Integrations Not Receiving Call Events - 10 days ago

Intermittent calls and SMS failures on a subset of French and Spanish numbers - 11 days ago

Outbound calls from mobile Spanish numbers reaching an audio message. - 15 days ago

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