Outage in Aircall

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Resolved Minor

October 05, 2026 - Started about 10 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Aircall experienced intermittent failures affecting inbound and outbound calls, as well as SMS messaging, for a subset of French and Spanish numbers. The issue was traced to a carrier-side problem, which the carrier identified and remediated. The incident lasted approximately one hour before voice and messaging services fully recovered.

We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

Components affected

Aircall Inbound calls Aircall Outbound calls

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 10/05/2026 01:00PM

This incident has been resolved.

MONITORING about 10 hours ago - at 10/05/2026 12:22PM

We are observing recovery for messaging too.

IDENTIFIED about 10 hours ago - at 10/05/2026 12:18PM

We are observing recovery with the voice service.

IDENTIFIED about 10 hours ago - at 10/05/2026 12:01PM

We are working with our carrier that identified the issue and is taking remedial actions.

INVESTIGATING about 10 hours ago - at 10/05/2026 11:59AM

We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

Latest Aircall outages

Intermittent calls and SMS failures on a subset of French and Spanish numbers - about 13 hours ago

Outbound calls from mobile Spanish numbers reaching an audio message. - 4 days ago

Issues logging in to Aircall Workspace - 5 days ago

Outbound audio degradation for some SG customers - 28 days ago

Increased Platform Errors - about 1 month ago

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