Outage in Aircall
Outbound calls from mobile Spanish numbers reaching an audio message.
Resolved MinorIncident Report
Summary AI Generated
Outbound calls from mobile Spanish numbers were incorrectly reaching an audio message due to a faulty local carrier route. Aircall mitigated the issue by switching to an alternative carrier route and monitored for stability. The incident was fully resolved within 37 minutes.
We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
Components affected
Aircall Outbound callsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 10/01/2026 04:37PM
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
MONITORING
about 23 hours ago - at 10/01/2026 04:29PM
We have mitigated the impact by changing the carrier route. We continue monitoring.
IDENTIFIED
about 23 hours ago - at 10/01/2026 04:15PM
The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
INVESTIGATING
about 24 hours ago - at 10/01/2026 04:02PM
We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
Latest Aircall outages
Issues logging in to Aircall Workspace - 1 day ago
Outbound audio degradation for some SG customers - 24 days ago
Increased Platform Errors - 29 days ago
Delayed MMS delivery confirmation for some customers - about 1 month ago
Users stuck on call status - about 1 month ago
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