Outage in Aircall

Salesforce Integration - Calls not logging in Salesforce

Resolved Minor
November 10, 2025 - Started 5 days ago - Lasted 38 minutes
Official incident page

Incident Report

We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/10/2025 04:38PM

System performance has remained stable during monitoring.

We appreciate your patience and understanding while we worked to restore normal functionality.

If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

MONITORING 5 days ago - at 11/10/2025 04:11PM

We have implemented a fix, and we observe positive results from our tests.

We continue to monitor the service performance.

IDENTIFIED 5 days ago - at 11/10/2025 04:04PM

We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix.

We will provide further updates as soon as progress is made.

Latest Aircall outages

Agent experience degraded - 1 day ago
Delay updating User status - 15 days ago
Call dropping - 19 days ago
AI Voice Agent Not Connecting to Calls - 25 days ago
Calls and Messages failing to connect - 26 days ago

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