Outage in Aircall
Call dropping in Germany
Resolved MinorIncident Report
Summary AI Generated
Aircall experienced call dropping issues affecting both inbound and outbound calls for users in Germany over a 2.6-hour period. The engineering team identified the problem and implemented a routing change for their downstream carrier to mitigate the unexpected call disconnections. A fix was deployed and the service was being monitored for stability.
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
21 days ago - at 03/31/2026 10:57AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 03/31/2026 10:38AM
We applied a routing change for our downstream carrier to mitigate the issue.
INVESTIGATING
21 days ago - at 03/31/2026 10:24AM
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
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