Outage in Aircall
Outbound audio degradation for some SG customers
Resolved MajorIncident Report
Summary AI Generated
A partner-related issue caused complete audio failure on both inbound and outbound calls for a subset of Aircall customers in Singapore, lasting approximately 3 hours. The root cause was identified and resolved through a routing change, which was monitored before being confirmed as fully resolved.
We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/08/2026 08:51AM
We have confirmation that this has been resolved
MONITORING
3 days ago - at 09/08/2026 08:11AM
A routing change has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 09/08/2026 08:05AM
The issue has been identified, and we're evaluating a fix
INVESTIGATING
3 days ago - at 09/08/2026 05:54AM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/08/2026 05:50AM
We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
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