Outage in Aircall

Loading Issues

Resolved Minor

February 04, 2026 - Started about 15 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating high latency when loading Aircall. We will be providing updates as progress is made.

Components affected

Aircall Apps

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 02/04/2026 07:54PM

System performance has remained stable during monitoring.

We appreciate your patience and understanding while we worked to restore normal functionality.

If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

MONITORING about 13 hours ago - at 02/04/2026 06:00PM

We have been observing improvements in the system performance after our mitigation attempts.

Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates.

We continue to monitor the system performance to ensure the root cause has been permanently tackled.

IDENTIFIED about 14 hours ago - at 02/04/2026 04:15PM

We are actively implementing mitigation measures to improve system performance.

We will be providing updates as progress is made.

INVESTIGATING about 15 hours ago - at 02/04/2026 03:55PM

We are currently investigating high latency when loading Aircall.

We will be providing updates as progress is made.

Latest Aircall outages

Issue with Spain telco providers - 14 days ago

Issues with Login - 17 days ago

Authentication issue, showing something went wrong - 21 days ago

Calls dropping and quality issues - about 1 month ago

Public API returning 500 error - about 2 months ago

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