Number of Incidents
1 outages
Since last incident
20 days
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Major · 19 days ago · lasted about 1 hour
Since 630AM WIB, we noticed service degraded due to some noticed network traffic destruction which causing cluster unreachable. We are investigating the issues right now.
Minor · about 1 month ago · lasted about 9 hours
Credit Cards BCA Intermittent Disruption
Dear Valued Customers, We have detected intermittent issues with CREDIT_CARDS BCA payments due to disruption on our partner's end. Impact: - Payment option (installment and point retrieval) can't be performed We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Retry the request Sorry for the inconvenience caused. Sincerely, Xendit Customer Success
Minor · 3 months ago · lasted about 15 hours
Dear customers, We are noticing a degraded experience / delay in payment processing as follow: - Virtual Account creation for some banks will be PENDING - Alfamart creation from Checkout/Invoice will be PENDING Our teams are investigating the issue
Minor · 3 months ago · lasted 23 minutes
Intermittent Cards APIs Disruption
Dear customers, We are detecting an increase of intermittent 5xx errors for POST /credit_card_tokens, POST /v2/credit_card_tokens API, POST /3ds/enrollment_check, and POST /credit_card_charges, due to partner disruption We are working with partner to investigate and resolve the issue
Minor · 4 months ago · lasted about 3 hours
Intermittent issues for cards processing via MPGS
Dear customer, We are currently experiencing intermittent issues with our cards payment method for merchants processing cards via MPGS. Impact: - Incident start time - 18:04 (GMT+7) - Majority of auth/ capture request to MPGS are failing, merchants will receive error 500 - Merchant initiated transaction without 3DS is NOT impacted - Merchants on other card processors are not impacted We apologize for the inconvenience. Sincerely Xendit Customer Success
Minor · 4 months ago · lasted about 9 hours
Mastercard Payment Gateway Services (MPGS) service disruption
Dear Customers, We are currently experiencing an disruption with our partner's (MPGS) services. During this disruption, there will be impact on your payment processing. Impact: - Merchants will experience intermittent errors of 500: server_error - Merchants can attempt to retry payments We apologise for the inconvenience and will update you as soon as our partner's services recover. Sincerely, Xendit Customer Success
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