Issues with Toll-Free Number Provisioning

Engineers have reported that the Toll-Free Number provisioning issues have been Resolved after our provider performed their fix earlier today.

Provisioning for Toll-Free numbers is confirmed to be operating normally at this time.

Thank you for your patience while we worked with our provider on a fix for this issue.

Engineers are continuing to observe an improvement today with the Toll-Free Number provisioning issues.

Our provider has advised they will release a fix for this issue the morning of 09 May 2024 PDT.

We will supply an update after the provider's release, and confirm final resolution. Thank you for your patience.

Engineers have observed an improvement with the issues regarding the provisioning of Toll-Free Numbers.

We are continuing to Monitor this issue while corresponding further with our provider.

We will provide an update when we receive a definitive update regarding full resolution.

Our engineers found that there may still be issues when attempting to provision Toll-Free Numbers.

We can confirm that our team is still working to fix this issue with our provider, and will continue to monitor through the weekend.

We will provide an update on May 6th at 11:00 PDT, or as soon as more information becomes available.

Provisioning of Toll-Free numbers is now operating normally. We will continue to monitor for system stability.

We'll provide another update as soon as more information becomes available and we fully confirm resolution.

Operations engineers are still investigating with our provider on this issue and are awaiting further updates from them.

This issue may be impacting all Gateway customers who provision Toll Free numbers. The provisioning process for recently submitted numbers may be delayed until the problem is resolved.

We will provide the next update when more information becomes available.

Our engineers are still investigating this issue when attempting to provision Toll-Free Numbers.

Escalation has been made with our provider, and they are working on this issue.

We will provide the next update tomorrow morning PDT, or as soon as more information becomes available.

Zipwhip (Twilio) Operations have become aware of a potential issue with Toll-Free Numbers Provisioning. Our engineering team has been alerted and is actively investigating.

This issue may be impacting all Gateway customers who provision Toll Free numbers. The provisioning process for recently submitted numbers may be delayed until the problem is resolved.

Thank you for your patience as we work towards mitigation of this issue with our provider.

Further details will be provided as available.