Outage in Aivo

Outage

Resolved Major
September 13, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with one of the database clusters in our data lake. The issue was detected at 1:30 pm (GMT -3). Our technical team is actively investigating the cause and working to resolve it in conjunction with the AWS team. The affected Analytic sections are: Sessions, Interactions, Transfers, Tags and Chat Reporting (Chat Visual).
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/13/2024 07:10PM

The cluster is now operational. The information displayed in our Analytics still has some delay. During the course of the day the data loading will be normalized.

INVESTIGATING about 1 month ago - at 09/13/2024 06:15PM

The Redshift team is aware of the issue and they are currently working on bringing the cluster back online.

INVESTIGATING about 1 month ago - at 09/13/2024 06:11PM

We are currently experiencing an issue with one of the database clusters in our data lake. The issue was detected at 1:30 pm (GMT -3). Our technical team is actively investigating the cause and working to resolve it in conjunction with the AWS team.

The affected Analytic sections are: Sessions, Interactions, Transfers, Tags and Chat Reporting (Chat Visual).

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