Outage in Aivo
Outage
Resolved MajorIncident Report
We are currently experiencing an issue with one of the database clusters in our data lake. The issue was detected at 1:30 pm (GMT -3). Our technical team is actively investigating the cause and working to resolve it in conjunction with the AWS team.
The affected Analytic sections are: Sessions, Interactions, Transfers, Tags and Chat Reporting (Chat Visual).
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/13/2024 07:10PM
The cluster is now operational. The information displayed in our Analytics still has some delay. During the course of the day the data loading will be normalized.
INVESTIGATING
about 1 year ago - at 09/13/2024 06:15PM
The Redshift team is aware of the issue and they are currently working on bringing the cluster back online.
INVESTIGATING
about 1 year ago - at 09/13/2024 06:11PM
We are currently experiencing an issue with one of the database clusters in our data lake. The issue was detected at 1:30 pm (GMT -3). Our technical team is actively investigating the cause and working to resolve it in conjunction with the AWS team.
The affected Analytic sections are: Sessions, Interactions, Transfers, Tags and Chat Reporting (Chat Visual).
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