Platform Alerts

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Service has been restored and the platform has been stable for past two hours. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We are monitoring the platform as it continues to remain stable for the past hour and a half. In parallel, investigation continues as we monitor the platform for the next hour and provide an update in an hour or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We are monitoring the platform as it continues to remain stable for the past hour. In parallel, investigation continues and we will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We have disabled functionality within the API service and are closely monitoring the impact. In parallel, investigation continues and we will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We have now re-enabled our integration services (API Services & CloudWorks) and continue to closely monitor the impact of this on the platform. Investigation continues and we will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We are aware that the platform has recently become inaccessible to customers. We have taken immediate remediation action to disable API Services and CloudWorks in order to recover access to the platform. We continue to closely monitor the impact of this on the platform while we further investigate the cause of the instability. We will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We have deployed some remediation steps and are closely monitoring the impact of this on the platform. We will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We have narrowed down the issue to a subsection of integration jobs and have temporarily disabled these while further investigation takes place. We are currently assessing what additional tolerance we can build into the system before we reintroduce these jobs gracefully. We will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We have deployed some remediation steps and are closely monitoring the impact of this on the platform. We will continue to provide updates every 30 minutes or sooner as additional information becomes available

Thank you for your patience as we continue to investigate this issue. We are progressing mitigation steps to alleviate the issue with our integration services and have completed a full review of all recent changes made to the platform. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We continue to evaluate mitigation steps to alleviate the issue with our integration services. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to investigate this issue. We are evaluating mitigation steps to alleviate the issue with our integration services. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes or sooner as additional information becomes available.

Thank you for your patience as we continue to work on mitigate this issue. Access to the platform has been restored but integrations (API & CloudWorks) are currently unavailable. We are continuing investigations and further updates will be provided every 30 minutes or upon resolution.

Thank you for your patience as we continue to investigate this issue. We have encountered further issues with customer's ability to access the platform. We have taken immediate remediation steps and are closely monitoring the situation. We continue to work on this as a priority and will provide an update every 30 minutes as we work to resolve this issue as quickly as possible.

Thank You for your patience while we work towards mitigating the issue. Initial reports indicate positive outcomes of the mitigation activities. We are closely monitoring the situation while we continue with the mitigation steps to alleviate the issue. We will provide an update every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. We are progressing mitigation steps to alleviate the issue with our integration services. We continue to work on this as a priority and will provide an update every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Access to the platform has been restored but integrations (API & CloudWorks) are currently unavailable. We are continuing investigations and further updates will be provided every 30 minutes or upon resolution.

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.