Outage in Autodesk

Autodesk Desktop products

Resolved Minor
June 28, 2024 - Started 5 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We are investigating an issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/28/2024 04:54PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING 5 days ago - at 06/28/2024 04:29PM

We have implemented a solution to resolve the issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. Our team is currently monitoring the situation. We will provide an update within 60 minutes, or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 04:07PM

We are continuing to work on resolving this issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. As a workaround, customers can view the profile section using the Web version. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 03:45PM

We are continuing to work on resolving this issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We will provide an update within 2 hours or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 11:07AM

We are continuing to work on resolving this issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 10:06AM

We are continuing to work on resolving this issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 08:39AM

We are continuing to work on resolving this issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 06:55AM

We are continuing to work on resolving this issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 5 days ago - at 06/28/2024 05:51AM

We have identified the cause of the issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 5 days ago - at 06/28/2024 04:50AM

We are investigating an issue where customers are unable to view account details in the user profile section for Autodesk Desktop products from versions 2023 and below. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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