Outage in BetterCloud

File Ingestion Delay

Minor
May 13, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com.
Components affected
BetterCloud Files BetterCloud Alerts
Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 05/13/2025 10:17PM

We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.

INVESTIGATING about 6 hours ago - at 05/13/2025 09:08PM

We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com.

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