Outage in Bitpanda

iOS login issues on the latest app version affecting a small percentage of users

Resolved Minor
September 13, 2024 - Started 2 months ago - Lasted 10 days
Official incident page

IsDown continuously monitors the Bitpanda status page and multiple sources to provide up-to-date information. Check back with us for the latest Bitpanda uptime status.

Outage Details

We are actively investigating a technical issue identified in the latest iOS release (version 2.83.0). A limited number of users (less than 1% of our user base) who received this update have reported login difficulties. To ensure a seamless experience, we have paused the rollout of this version while our development team works diligently to resolve the issue. In the meantime, we recommend refraining from updating your iOS app version. Should you need any further assistance, please don’t hesitate to contact our Customer Care team. Thank you for your understanding and continued support.
Components affected
Bitpanda iOS app
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/23/2024 10:57AM

This incident has been resolved.

MONITORING 2 months ago - at 09/13/2024 02:05PM

A hotfix has been released. We advise users who experienced login issues to upgrade to the latest app version.

INVESTIGATING 2 months ago - at 09/13/2024 07:17AM

We are actively investigating a technical issue identified in the latest iOS release (version 2.83.0). A limited number of users (less than 1% of our user base) who received this update have reported login difficulties.

To ensure a seamless experience, we have paused the rollout of this version while our development team works diligently to resolve the issue. In the meantime, we recommend refraining from updating your iOS app version.

Should you need any further assistance, please don’t hesitate to contact our Customer Care team.

Thank you for your understanding and continued support.

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