Outage in BlueVolt

Incentives are operational; $BlueBucks totals are missing from some course & category pages

Resolved Minor
December 12, 2022 - Started about 2 years ago - Lasted 8 months
Official incident page

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Outage Details

Some Learners get an intermittent error message on their incentives page and some users can't see BlueBucks on their course cards or their course detail page. We are currently investigating the issue.
Components affected
BlueVolt Learner UI
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/28/2023 12:54PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 06/13/2023 08:54PM

We've resolved the issue where some pages were showing incorrect BlueBucks values. We're still working to resolve an issue where some Learners are awarded incorrect BB amounts

IDENTIFIED about 2 years ago - at 12/19/2022 04:28PM

We've now resolved the issue where some logged-out Learners are seeing a 'Oops error' when clicking on a course and working on a fix. We've identified a fix but are resolving issues with our deployment before we can implement. ETA for resolution is end of May

IDENTIFIED about 2 years ago - at 12/16/2022 01:53AM

We've resolved the issue where Learners were seeing an intermittent error on course pages. We've identified why some logged-out Learners are seeing a 'Oops error' when clicking on a course and working on a fix. We are still investigating why some $BlueBucks don't match and are missing from some course & category pages.

INVESTIGATING about 2 years ago - at 12/14/2022 07:26PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/12/2022 09:45PM

Some Learners get an intermittent error message on their incentives page and some users can't see BlueBucks on their course cards or their course detail page. We are currently investigating the issue.

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