Outage in CallFire

CallFire Legacy Delays

Resolved Minor
September 24, 2014 - Started about 11 years ago - Lasted over 7 years
Official incident page

Incident Report

Our CallFire legacy platform is currently experiencing long agent connect times in the Cloud Call Center dialing. We're working to restore functionality, and will update this incident report shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 11 years ago - at 10/02/2014 06:29PM

This incident has been resolved.

MONITORING about 11 years ago - at 09/29/2014 03:58PM

We have no reports of any major issues today. This incident will be kept open for 24 hours as we continue to monitor.

MONITORING about 11 years ago - at 09/26/2014 03:28PM

CallFire Legacy Cloud Call Center did not have any reports of slow agent connection times. However there were instances of slow voice broadcast. A new code base was deployed last night. Active system monitoring continues.

MONITORING about 11 years ago - at 09/25/2014 05:33PM

The latest round of changes seem to be helping. The issue is still being actively monitored.

MONITORING about 11 years ago - at 09/24/2014 07:02PM

Legacy CCC calls are completing in a timely manner.
Delays between Legacy Voice Broadcast calls continue.

IDENTIFIED about 11 years ago - at 09/24/2014 06:21PM

Our CallFire legacy platform is currently experiencing long agent connect times in the Cloud Call Center dialing. We're working to restore functionality, and will update this incident report shortly.

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