Outage in ClearlyIP

Clearly Cloud USA registration issues

Resolved Major
May 16, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

The team is actively working on an issue where some users are losing registration with Clearly Cloud US.
Components affected
ClearlyIP W (USA) - cloud
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/16/2025 07:25PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 05/16/2025 06:00PM

Calls and registrations are working as expected, however BLF lights, including parking and extension status, are not functioning at this time.

IDENTIFIED about 1 month ago - at 05/16/2025 05:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/16/2025 05:38PM

The issue has been identified and a fix is being implemented.

MONITORING about 1 month ago - at 05/16/2025 05:31PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 05/16/2025 05:04PM

The team is actively working on an issue where some users are losing registration with Clearly Cloud US.

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