POS payments unavailable

On 16-05-2024 around 22:00 CEST the disruption on the suppliers side has been completely resolved.

Our supplier has informed us that the POS flow has been restored at 20:30 after performing a failover on their side.
The refund flow is currently still not working.

The failure cause was not related to the network but to a power outage afferting our suppliers POS mainframe.
We will inform you as soon as the matter has been completely resolved.

Our supplier has confirmed that the failure cause is identified and related to a network change deploy on their end.
Technical and applicative teams are working on restoration of the flow.
We will inform you as soon as this matter has been resolved.

Currently, there is a disruption with one of our suppliers, which means that it is not always possible to use payment cards at terminals. We see that the problem is already decreasing and expect it to be resolved shortly. Since the disruption is not with CM but with one of our suppliers, we unfortunately have no influence over it.

We will inform you as soon as the matter has been resolved. If this does not happen within 1 hour, you will receive an update.